Critical Start

Account Executive - New York

Job Locations US-NY-New York City | US-NY-Albany | US-NJ-Trenton | US-NJ-Trenton
Position Type
Regular Full-Time

Who We Are

Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.


We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).


Everything we do revolves around our three core principles:


Do what’s best for our customers.

Do what’s best for our employees.

Don’t do things that suck.


That's basically it.


If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).


What can we offer you?

  • Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good.
  • An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do.
  • An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good?
  • Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment.
  • Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming. Almost.
  • Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled.

Who You Are

We are actively seeking a talented Account Executive to join our Sales team as we continue to expand. This position offer the flexibility of remote work; however, candidates must be located in the assigned territory (New York). As an Account Executive, you will play a crucial role in driving revenue through new customer acquisition and expanding existing accounts. This will be achieved by leveraging our comprehensive portfolio, including our managed detection and response service sales, professional service sales, and risk & compliance consultation. 


The ideal candidate will possess a strong combination of industry knowledge, experience, and exceptional relationship-building skills. You will be responsible for building and managing a territory spanning multiple verticals, all while delivering outstanding customer service in a dynamic and fast-paced environment. If you are ready to join one of the fastest-growing cybersecurity firms in North America and have the necessary qualifications, we would love to have a conversation with you. 

What You Will Be Doing?

  • Act as a cybersecurity advisor and point of contact for clients and prospects, providing expertise in areas such as endpoint security, network security, security operations, vulnerability management, SIEM, incident response, security assessments and testing, threat intelligence, and more.
  • Drive new business sales while managing the sales process from prospecting to closure, ensuring inclusivity and diversity throughout.
  • Consistently meet or exceed sales quotas while contributing to the accuracy and timeliness of customer, pipeline, and forecast data.
  • Have experience managing and building relationships with resellers and partners from diverse backgrounds to drive business growth.
  • Deliver dynamic and engaging presentations and product demonstrations through various platforms, including MS Teams and in-person meetings, fostering inclusivity.
  • Execute the full sales process, including pipeline development by identifying and qualifying opportunities within your territory, and negotiating pricing and contractual terms to achieve successful sales closures.
  • Provide excellent service and support to prospects and customers, establishing and nurturing long-term business relationships.
  • Continuously build, maintain, and expand your knowledge to become an expert on Critical Start's inclusive solutions.
  • Occasionally travel may be required to provide support for marketing activities, events, and customer meetings across different states, ensuring inclusivity and accessibility.
  • Utilize Salesforce or similar tools to track all relevant information related to opportunities and accounts, effectively managing your territory while promoting diversity and inclusivity.

What You Will Bring?

Required Qualifications: 

  • Bachelor's degree or 5+ years of related outside sales experience 
  • Must be physically located in assigned geography: New York
  • 3+ years of experience with any technology value-added partner company or manufacturer
  • Cybersecurity sales experience  
  • Proven excellence in selling IT security solutions to enterprise organizations and running an effective sales process 
  • Demonstrated ability to close complex deals involving multiple executive-level stakeholders and enterprise sales cycles 
  • Successful record of prospecting, engaging, penetrating organizations at multiple levels, and acquiring major/enterprise-level customers, with an existing rolodex of customers and channel relationships within the assigned geography.  
  • Previous work experience with sales tools including, MS Office Suite & Teams, OneDrive, and other CRM/Marketing applications 

Desired Qualifications:

  • Managed Service Sales experience a plus
  • Managed Detection & Response (MDR) experience is preferred
  • Channel Sales experience

What It's Like Working Here

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously. 


Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking. 


Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do? 


What does our Compensation and Benefits package entail? 

  • Competitive salary with bonus potential 
  • 100% employee coverage for healthcare/50% coverage for dependents 
  • Unlimited PTO (Paid Time Off) policy 
  • Paid Parental and Military Leave 
  • Dental and Vision Plan 
  • Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage 
  • Additional Voluntary Life Insurance coverage 
  • 401(k) Plan with Matching Program 
  • 24/7/365 availability of Employee Assistance Program 
  • Teladoc Mental Health Benefits 
  • Optional Pet Benefits Discount Plan 
  • And a new Tesla... just kidding! Kudos for making it to the end. 


Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 


This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 


Mental and Physical Requirements 


It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities. 



  • Stationary position for extended periods of time. 
  • Constantly operate a computer.  
  • Occasionally you may be required to move equipment or other items up to 20 lbs. 
  • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. 


  • Must be able to apply established protocols in a timely manner. 
  • Make timely decisions in the context of workflow. 
  • Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota. 
  • Ability to work effectively and efficiently in high stress situations. 
  • Ability to simultaneously address multiple complex problems. 


For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).



The total compensation range (base) being offered for this role is [$150,000 - $175,000 USD].


Additional Compensation:

This role is eligible for the following: performance-based variable compensation.


Employment Benefits:

100% employee coverage for healthcare/50% coverage for dependents, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.


Application Deadline:

The application deadline for this position is July 31, 2024.


How to Apply:

Interested candidates are invited to visit our career site and apply for the position:






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