Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).

Everything we do revolves around our three core principles:

Do what’s best for our customers.

Do what’s best for our employees.

Don’t do things that suck.

That's basically it.

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).

What can we offer you?

• Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good.
• An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do.
• An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good?
• Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment.
• Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming. Almost.
• Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled.

You will play a key role in shaping and leading Critical Start’s commitment to delivering world-class cybersecurity services to our clients. This role goes beyond just managing teams; it involves developing and executing strategies that drive the success of our Managed Services and Customer Onboarding programs.

As a critical leader, you’ll provide both strategic and tactical oversight to a multi-disciplinary team of Security Engineers, SIEM Engineers, and Project Managers. You’ll collaborate closely with Product, Sales, and Engineering leadership to ensure smooth transitions from onboarding through service management, driving both technical innovation and client success. This role is responsible for ensuring clients not only integrate our solutions seamlessly but see continuous value in our services.

You’ll focus on strategic leadership, continuous process improvement, and cultivating a high-performance team that directly influences company growth. Your work will involve regular communication with clients to ensure expectations are exceeded, along with identifying opportunities to innovate and improve through automation, AI, and other emerging technologies. Your team will look to you for mentorship, and you’ll develop the next generation of leaders within the company.

Key Responsibilities:

• Strategic Leadership: Develop and execute a strategic vision for the Managed Services and Customer Onboarding functions, shaping company direction and service delivery models.
• Team Development: Lead, mentor, and cultivate a high-performing team of front-line managers and security engineers. Foster leadership skills and create a culture of collaboration and excellence.
• Service Delivery & Innovation: Plan, implement, and continuously enhance our Managed Security Services to ensure they stay ahead of emerging threats and trends.
• Automation & AI Integration: Drive the use of automation, AI (LLMs, SLMs), and other cutting-edge technologies to improve both customer and internal processes in collaboration with Product Management.
• Client Success: Ensure smooth transitions from onboarding to managed services, proactively addressing client concerns and escalations, and consistently exceeding expectations.
• Cross-Functional Leadership: Work closely with executives across Product, Sales, and Engineering to align onboarding and service strategies with broader company goals.
• Continuous Improvement: Continuously assess and refine implementation tools and procedures, focusing on improving client outcomes and operational efficiency.
• Documentation & Best Practices: Develop and maintain industry-leading best practices, security documentation, and playbooks to streamline operations and improve client experiences.
• Learning & Development: Stay at the forefront of the evolving security landscape, incorporating new threats, technologies, and best practices into our offerings. Support team certifications and continuous learning initiatives.

Required Qualifications:

• Proven experience leading technical and customer-facing teams in a security environment.
• Strong background in Managed Security Services, with expertise in SIEM and EDR/EPP/XDR tools (e.g., Splunk, Microsoft Sentinel, Devo, CrowdStrike, Cortex XDR).
• Demonstrated ability to drive client success and service innovation through automation and technology.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence cross-functional teams.
• Strong problem-solving and decision-making skills with a focus on proactive solutions.
• Excellent project management and organizational abilities.

Desired Qualifications:

• Bachelor’s degree in Cybersecurity, Information Technology, or a related field. MBA is a plus.
• 5+ years of cybersecurity experience with a focus on threat detection, incident response, and advanced security principles.
• Industry-recognized certifications (e.g., CISSP, CISM, CompTIA Security+, CompTIA CySA+) are a plus.

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously. 

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking. 

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do? 

What does our Compensation and Benefits package entail? 

• Competitive salary with bonus potential 
• 100% employee coverage for healthcare/50% coverage for dependents 
• Unlimited PTO (Paid Time Off) policy 
• Paid Parental and Military Leave 
• Dental and Vision Plan 
• Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage 
• Additional Voluntary Life Insurance coverage 
• 401(k) Plan with Matching Program 
• 24/7/365 availability of Employee Assistance Program 
• Teladoc Mental Health Benefits 
• Optional Pet Benefits Discount Plan 
• And a new Tesla... just kidding! Kudos for making it to the end. 

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Mental and Physical Requirements 

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities. 

Physical:  

• Stationary position for extended periods of time. 
• Constantly operate a computer.  
• Occasionally you may be required to move equipment or other items up to 20 lbs. 
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. 

Mental:  

• Must be able to apply established protocols in a timely manner. 
• Make timely decisions in the context of workflow. 
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota. 
• Ability to work effectively and efficiently in high stress situations. 
• Ability to simultaneously address multiple complex problems. 

For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).

Compensation:

The compensation range (base) being offered for this role is $180,000 - $235,000 depending on experience.

Additional Compensation:

This role is eligible for performance-based variable compensation.

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