Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.
We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).
Everything we do revolves around our three core principles:
Do what’s best for our customers.
Do what’s best for our employees.
Don’t do things that suck.
That's basically it.
If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).
What can we offer you?
You will play a key role in shaping and leading Critical Start’s commitment to delivering world-class cybersecurity services to our clients. This role goes beyond just managing teams; it involves developing and executing strategies that drive the success of our Managed Services and Customer Onboarding programs.
As a critical leader, you’ll provide both strategic and tactical oversight to a multi-disciplinary team of Security Engineers, SIEM Engineers, and Project Managers. You’ll collaborate closely with Product, Sales, and Engineering leadership to ensure smooth transitions from onboarding through service management, driving both technical innovation and client success. This role is responsible for ensuring clients not only integrate our solutions seamlessly but see continuous value in our services.
You’ll focus on strategic leadership, continuous process improvement, and cultivating a high-performance team that directly influences company growth. Your work will involve regular communication with clients to ensure expectations are exceeded, along with identifying opportunities to innovate and improve through automation, AI, and other emerging technologies. Your team will look to you for mentorship, and you’ll develop the next generation of leaders within the company.
Key Responsibilities:
Required Qualifications:
Desired Qualifications:
Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.
Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.
Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?
What does our Compensation and Benefits package entail?
Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mental and Physical Requirements
It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.
Physical:
Mental:
For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).
Compensation:
The compensation range (base) being offered for this role is $180,000 - $235,000 depending on experience.
Additional Compensation:
This role is eligible for performance-based variable compensation.
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