Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).

Everything we do revolves around our three core principles:

Do what’s best for our customers.

Do what’s best for our employees.

Don’t do things that suck.

That's basically it.

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).

What can we offer you?

• Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good.
• An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do.
• An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good?
• Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment.
• Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming. Almost.
• Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled.

At Critical Start, the People Team is more than human resources - it’s a team dedicated to constantly improving the way we hire, develop, and support our most valuable asset: our people. Our People team members are strategic problem solvers who work closely with leadership and employees to ensure that Critical Start keeps scaling smoothly and remains a great place to work.

Critical Start is seeking a Manager, HR Business Partner reporting to the Chief People Officer. This position will be an individual contributor who will work closely with team members and business leaders, while working strategically on Talent and Human Resources programs and initiatives.

This hybrid role will be located in our Plano, Texas office.

Strategic Partnership

• Partner with leaders to align HR strategies with business objectives, ensuring the workforce is equipped to meet organizational goals.
• Provide expert guidance on organizational design, workforce planning, and talent management strategies.
• Assess employee development needs, make recommendations, and implement appropriate solutions aligned with the organization’s broader strategy.

Employee Relations

• Act as a point of contact for employee concerns, addressing issues with fairness and in compliance with company policies and applicable labor laws.
• Manage and resolve complex employee relations matters, ensuring balanced outcomes for employees and the business.

Performance Management

• Coach managers and employees on performance improvement, development plans, and career growth opportunities.
• Facilitate the annual performance review process and provide ongoing feedback mechanisms.

HR Policies

• Ensure compliance with all federal, state, and local employment laws, as well as company policies.

Culture and Engagement

• Advocate for and drive initiatives that foster a collaborative, inclusive, and innovative workplace culture.
• Actively engage in efforts to maintain high levels of employee satisfaction and retention.

Analytics and Insights

• Leverage HR data and analytics to inform decision-making and provide insights on workforce trends.
• Prepare reports and dashboards for leadership, highlighting key HR metrics and progress on strategic initiatives.

Required Qualifications:

• 5+ years experience in a Human Resources Business Partner role within fast-growing technology companies.
• Experience with all facets of Human Resources to include but not limited to: benefits, compensation, performance management, employee relations and 401K compliance.
• Experience with State and Federal HR & Employment law, including compliance and all types of leave (FMLA, STD, LTD, etc.). 
• Adaptable in your approach, pivoting your skillset from strategic, high level program implementation to granular day-to-day needs of a fast paced business
• Strong analytical & reporting skills.
• Strong experience with HRIS and ATS systems. 
• Experienced working across business functions with all levels of leadership.
• Strong project management and organizational skills, with a proven ability to design clear processes, and a very detail-oriented yet flexible approach to problem solving.
• Direct, but approachable, communication style that is adaptable based on situations and personalities.
• Strong in your interpersonal and communication skills and able to build relationships and trust at all levels of the organization.
• Experience with Microsoft Suite of programs.
• Use of GenAI tools to increase work productivity.

Desired Qualifications:

• PHR or SHRM-CP certification strongly preferred.
• Experience with Paylocity (HRIS) and iCIMS (ATS) systems.
• Experience with SimplyMerit is a plus.
• L&D background is preferred.

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously. 

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking. 

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do? 

What does our Compensation and Benefits package entail? 

• Competitive salary with bonus potential 
• 100% employee coverage for healthcare/50% coverage for dependents 
• Unlimited PTO (Paid Time Off) policy 
• Paid Parental and Military Leave 
• Dental and Vision Plan 
• Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage 
• Additional Voluntary Life Insurance coverage 
• 401(k) Plan with Matching Program 
• Mines Employee Assistance Program 
• Monthly Wellness Initiatives 
• Optional Pet Benefits Discount Plan 
• And a new Tesla... just kidding! Kudos for making it to the end. 

We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Mental and Physical Requirements 

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities. 

Physical:  

• Stationary position for extended periods of time. 
• Constantly operate a computer.  
• Occasionally you may be required to move equipment or other items up to 20 lbs. 
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. 

Mental:  

• Must be able to apply established protocols in a timely manner. 
• Make timely decisions in the context of workflow. 
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota. 
• Ability to work effectively and efficiently in high stress situations. 
• Ability to simultaneously address multiple complex problems. 

For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).

Compensation:

The total compensation range (base) being offered for this role is [$120,000 - $145,000 USD] depending on experience.

Additional Compensation:

This role is eligible for the following: Bonus Compensation.

Employment Benefits:

100% employee coverage for healthcare/50% coverage for dependents, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.

Application Deadline:

The application deadline for this position is January 31, 2024.

How to Apply:

Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/

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