Ready to make a real impact in cybersecurity? At Critical Start, we're not just protecting organizations; we're redefining how it's done. We're a team united by an inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. If you're passionate about cutting-edge technology, thrive in a collaborative environment, and want your work to truly matter, you've found your home.

We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction.

Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customers trust.

If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us.

Want to hear from our team? Watch these videos to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look.

The ideal candidate is a detail-oriented problem solver with a strong ability to troubleshoot and diagnose software and platform issues. They possess sharp analytical skills that enable them to quickly identify root causes and implement effective solutions. This individual is an eager learner, enthusiastic about expanding their technical knowledge and skills, staying current with the latest technologies and industry practices, and applying their learning to real-world challenges. As an effective communicator, they can clearly articulate technical concepts and solutions to both technical and non-technical team members, documenting their work meticulously and providing regular progress updates.

A collaborative team player, they thrive in team environments, actively engaging with senior software engineers, product support engineers, security engineers, customer relationship managers, and other stakeholders to contribute to collective goals and share insights. Adaptable and resourceful, they navigate complex and evolving software environments with ease, quickly adapting to new challenges and finding creative solutions to unexpected issues. They are customer-focused, understanding the importance of delivering high-quality software and improving user experience, while also being attentive to user feedback and team needs. Additionally, they are organized and efficient, effectively managing tasks, prioritizing work based on urgency and impact, and handling multiple issues and projects simultaneously to ensure timely resolution and delivery.

This role is designated as a hybrid position. You are required to have a reliable high-speed internet connection, the ability to participate in video meetings, and a dedicated home office or private workspace suitable for professional work. As the position involves collaboration with U.S.-based teams and clients, you will be expected to work during overlapping hours with U.S. business hours, as guided by your manager.

• Monitoring and Issue Management:
  • Track Issues: Regularly review and monitor issues in our tracking systems for new bugs and tasks and system alerts.
  • Prioritize: Assess and prioritize incoming issues based on impact and urgency, ensuring critical problems and task requests are addressed promptly.
• Troubleshooting and Debugging:
  • Diagnose Problems: Investigate and diagnose software defects by analyzing logs, reproducing issues, and debugging code.
  • Resolve Bugs: Implement fixes for identified bugs and issues, test the fixes to confirm resolution, and ensure that changes do not introduce new problems.
• Code Maintenance and Refactoring:
  • Review Code: Examine existing code to understand functionality and identify areas that require maintenance or optimization.
  • Apply Updates: Make necessary code updates to improve software performance, security, and maintainability based on established coding standards and practices.
  • Refactor Code: Improve the structure and readability of existing code by refactoring, enhancing code quality, and simplifying complex logic.
• Testing and Verification:
  • Create and Maintian Test Cases: Develop and execute unit test cases and scripts to validate bug fixes, enhancements, and updates.
  • Verify Changes: Ensure that changes to the codebase are tested thoroughly to confirm that they resolve the issues and meet quality standards.
• Incident response:
  • Monitor: Responsible for monitoring systems, identifying potential issues, and responding to incidents in real-time.
  • Resolve: Work to quickly understand the root cause, develop a solution, and implement it to restore normal operations.
• Documentation and Reporting:
  • Update Documentation: Maintain and update internal technical documentation, including code comments, runbooks, and internal guides, to reflect recent changes and fixes.
  • Report Progress: Provide regular updates on issue status, code changes, and testing results to senior engineers, product support engineers, security engineers, customer relationship managers and project managers.
• Collaboration and Communication:
  • Coordinate with Teams: Work closely with senior engineers, product support engineers, security engineers, customer relationship managers, and other stakeholders to understand requirements, gather feedback, and ensure alignment on project goals.
  • Participate in Meetings: Attend team meetings, such as stand-ups and sprint reviews, to discuss progress, share insights, and plan upcoming tasks.
• Learning and Professional Development:
  • Stay Informed: Keep up-to-date with industry trends, new technologies, and best practices relevant to software maintenance and support.
  • Seek Feedback: Actively seek feedback from peers and mentors to improve your skills and performance. Participate in training sessions or workshops as needed.
• Customer and Support Interaction:
  • Assist Support Teams: Provide technical support to product support teams by addressing escalated issues and offering solutions or explanations.
  • Incorporate Feedback: Gather and analyze feedback from users and support teams to identify areas for improvement and implement necessary changes.
• Continuous Improvement:
  • Optimize Processes: Identify opportunities to improve documentation and maintenance processes, and suggest enhancements to streamline workflows and increase efficiency.
  • Contribute Ideas: Share innovative ideas and approaches for improving software quality and user experience with the team.

Required Qualifications:

• Education: A Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Experience: 3+ years of relevant experience.
• Problem-Solving Skills: Strong analytical skills to identify issues, troubleshoot effectively, and implement solutions quickly.
• Communication: Clear and concise communication skills, both written and verbal, to collaborate with team members and document solutions.
• Team Orientation: Ability to work well in a team environment, sharing knowledge and learning from others.
• Development Tools Proficiency: Strong knowledge and experience with Python, Git, and Django.
  
• This role is designated as a hybrid position. You are required to have a reliable high-speed internet connection, the ability to participate in video meetings, and a dedicated home office or private workspace suitable for professional work. As the position involves collaboration with U.S.-based teams and clients, you will be expected to work during overlapping hours with U.S. business hours, as guided by your manager.

Desired Qualifications:

• Experience with Incident Response: Previous experience or coursework related to incident management or troubleshooting in a production environment.
• Familiarity with Software Development Lifecycle (SDLC): Understanding of the phases in software development, from requirements gathering to deployment.
• Knowledge of Databases: Basic understanding and experience with relational databases.
• Understanding of Monitoring Tools: Experience with monitoring and logging tools like Sentry, New Relic or similar.
• Experience with Internal Tools: Familiarity with internal tools such as Jira for issue tracking and Confluence for documentation.
• Other Skills: Familiarity with Linux, Terraform

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously. 

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking. 

What does our Compensation and Benefits package entail? 

• Competitive salary  
• Statuary PTO (Paid Time Off) policy 
• Depending on the role, you may work in the office, remotely, or adopt a hybrid work model.  

We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Mental and Physical Requirements 

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities. 

Physical:  

• Stationary position for extended periods of time. 
• Constantly operate a computer.  
• Occasionally you may be required to move equipment or other items up to 20 lbs. 
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. 

Mental:  

• Must be able to apply established protocols in a timely manner. 
• Make timely decisions in the context of workflow. 
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota. 
• Ability to work effectively and efficiently in high stress situations. 
• Ability to simultaneously address multiple complex problems. 

How to Apply:  

Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/