Ready to make a real impact in cybersecurity? At Critical Start, we're not just protecting organizations; we're redefining how it's done. We're a team united by an inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. If you're passionate about cutting-edge technology, thrive in a collaborative environment, and want your work to truly matter, you've found your home.

We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction.

Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customers trust.

If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us.

Want to hear from our team? Watch these videos to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look.

We are seeking a motivated and ambitious Account Executive to join our Sales team as we continue to expand in the cybersecurity space. This position offer the flexibility of remote work, but candidates must be located in the assigned territory (Nashville or surrounding areas). As an Account Executive, you will play a crucial role in driving revenue through new customer acquisition and expanding existing accounts. You will leverage our comprehensive portfolio, including managed detection and response services, professional services, and risk & compliance solutions, to deliver exceptional value to clients.  

The ideal candidate is driven, resourceful, and eager to exceed goals! You will possess a strong combination of industry knowledge, experience, and exceptional relationship-building skills; with a strong ability to build and maintain relationships across multiple verticals. You will manage your territory with autonomy while collaborating closely with internal teams in a fast-paced, dynamic environment.

If you are passionate about cybersecurity and accelerating your career, we would love to connect with you! 

• Become the client and prospect contact as a cybersecurity advisor for areas to include, but not limited to, endpoint, network, security operations, vulnerability management, SIEM, incident response, security assessments and testing, threat intelligence, and much more. 

• Drive new business sales while managing your sales process from prospecting to close. 

• Regularly meet or exceed your quota while helping to maintain accurate and timely customer, pipeline, and forecast data. 

• Have experience managing and building Reseller and Partner relationships to drive business. 

• Deliver dynamic and engaging presentations and product demonstrations via MS Teams and in person. 

• Execute the full sales process by building pipeline through identifying and qualifying opportunities within your territory, and negotiating pricing and contractual terms to close sales as required. 

• Ensure excellent service and support to prospects and customers by creating long-term business relationships. 

• Build, maintain, and develop knowledge to become an expert on Critical Start’s solutions. 

• Some travel required to provide support for marketing activities, events, and customer meetings around the state(s). 

• Utilize Salesforce to track all pertinent information related to the opportunity and account, and effectively manage your territory. 

Required Qualifications: 

• Bachelor’s degree or 2+ years of related sales experience. 
• Cybersecurity sales experience.
• Experience with achieving quota attainment in a remote sales position. 
• Demonstrated ability to close complex deals involving multiple executive level stakeholders and enterprise sales cycles. 
• Successful record of prospecting, engaging, penetrating organizations at multiple levels, and acquiring major/enterprise-level customers. 
• Previous work experience with sales tools that include, but are not limited to, Salesforce.com, MS Office Suite & Teams, OneDrive, and other CRM/Marketing applications. 

Desired Qualifications: 

• Managed Service Sales experience a plus.
• Cybersecurity Sales experience highly desired. 

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously. 

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking. 

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do? 

What does our Compensation and Benefits package entail? 

• Competitive salary with bonus potential 
• Comprehensive health benefits with generous employer contributions for medical, dental, and vision.
• Additional Ancillary Benefits offered 
• Unlimited PTO (Paid Time Off) policy 
• Paid Parental and Military Leave  
• Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage 
• Additional Voluntary Life Insurance coverage 
• 401(k) Plan with Matching Program 
• Mines Employee Assistance Program 
• Monthly Wellness Initiatives 
• Optional Pet Benefits Discount Plan 

We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Mental and Physical Requirements 

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities. 

Physical:  

• Stationary position for extended periods of time. 
• Constantly operate a computer.  
• Occasionally you may be required to move equipment or other items up to 20 lbs. 
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. 

Mental:  

• Must be able to apply established protocols in a timely manner. 
• Make timely decisions in the context of workflow. 
• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota. 
• Ability to work effectively and efficiently in high stress situations. 
• Ability to simultaneously address multiple complex problems. 

For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).

Compensation:

The compensation range (base) being offered for this role is [$100,000 - $100,000 USD].

Additional Compensation:

This role is eligible for the following: performance-based variable compensation $100,000 USD.

Employment Benefits:

Comprehensive health benefits with generous employer contributions for medical, dental, and vision, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.

Application Deadline:

The application deadline for this position is December 31, 2025.

How to Apply:

Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/

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