Ready to make a real impact in cybersecurity? At Critical Start, we're not just protecting organizations; we're redefining how it's done. We're a team united by an inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. If you're passionate about cutting-edge technology, thrive in a collaborative environment, and want your work to truly matter, you've found your home. 

We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction. 

Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customer’s trust. 

If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us. 

Want to hear from our team? Watch these videos to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look. 

We are seeking a detail-oriented and creative Cybersecurity Technical Writer to join our team. In this role, you will develop, write, and manage technical and promotional content focused on cybersecurity, specifically Managed Detection and Response (MDR) and related security solutions. The ideal candidate will combine strong writing skills with technical acumen to translate complex cybersecurity concepts—such as threat detection, SOC operations, AI/ML, and incident response—into clear, compelling materials that educate, engage, and convert both technical and executive audiences.

Content Creation & Development

• Write, edit, and validate technical and promotional materials, including white papers, battle cards, product sheets, customer case studies, data sheets, and technical briefs focused on MDR and advanced cybersecurity offerings.
• Develop engaging content for digital platforms such as websites, social media, email campaigns, and other online communications.
• Create multimedia presentations and assets (slides, infographics, videos) that clearly convey technical capabilities, benefits, and differentiators within the MDR space.
• Ensure all content aligns with brand voice, maintains messaging consistency, and adheres to company standards.

Technical Writing & Analysis

• Analyze and interpret complex cybersecurity and MDR data to produce accurate, audience-appropriate content.
• Translate technical specifications into clear, accessible language tailored to various audience segments.
• Collaborate closely with cybersecurity SMEs, SOC analysts, product managers, and sales engineers to ensure accuracy and thought leadership credibility.

Visual Content & Design Coordination

• Select and coordinate graphics, images, and visual elements to support and elevate marketing materials.
• Maintain visual branding consistency and ensure all design elements accurately represent MDR architecture, cybersecurity concepts, and messaging frameworks.

Content Strategy & Management

• Maintain content calendars and ensure timely delivery of all marketing materials.
• Review and update existing content to ensure accuracy, clarity, and ongoing relevance.
• Measure content performance and provide data-driven recommendations for optimization and improvement.

Required Qualifications:

• Bachelor’s degree in Marketing, Communications, English, Journalism, Technical Writing, or a related field.
• 5+ years of experience in content marketing, technical writing, or a similar role.
• Experience creating both technical and promotional content within cybersecurity, MDR, or IT security industries.
• Strong understanding of cybersecurity fundamentals and MDR concepts (e.g., SIEM, SOC, EDR, XDR, incident response).
• Exceptional writing, editing, storytelling, and proofreading skills with meticulous attention to technical accuracy.
• Ability to analyze and translate technical data into clear, engaging, and audience-appropriate content.
• Proficiency in grammar, syntax, and style guidelines (e.g., AP Style, Chicago Manual of Style).
• Experience with content management systems (CMS) and digital publishing platforms.
• Familiarity with SEO best practices and web content optimization.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Strong project management skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.

Desired Qualifications:

• Experience in cybersecurity, managed detection and response, information technology
• Familiarity with MDR, SOC operations, and modern detection/response tools
• Experience with Adobe Creative Suite or similar design software is a plus.
• Knowledge of marketing automation platforms (HubSpot, Marketo, etc.)
• Experience with data visualization and infographic creation
• Understanding of multimedia production and video content creation
• Certification in technical writing or content marketing and strategy

Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.  

Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.  

Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?  

What does our Compensation and Benefits package entail?  

• Competitive salary with bonus potential  

• Comprehensive health benefits with generous employer contributions for medical, dental, and vision 

• Additional Ancillary Benefits offered at 100% employee contribution 

• Unlimited PTO (Paid Time Off) policy 

• Paid Parental and Military Leave  

• Dental and Vision Plan  

• Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage  

• Additional Voluntary Life Insurance coverage  

• 401(k) Plan with Matching Program  

• Mines Employee Assistance Program 

• Monthly Wellness Initiatives  

• Optional Pet Benefits Discount Plan   

We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience. 

Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  

Mental and Physical Requirements  

It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.  

Physical:   

• Stationary position for extended periods of time.  

• Constantly operate a computer.   

• Occasionally you may be required to move equipment or other items up to 20 lbs.  

• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.  

Mental:   

• Must be able to apply established protocols in a timely manner.  

• Make timely decisions in the context of workflow.  

• Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.  

• Ability to work effectively and efficiently in high stress situations.  

• Ability to simultaneously address multiple complex problems.  

For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only). 

Compensation:  

The total compensation range (base) being offered for this role is [$80,000 - $100,000 USD]. 

Additional Compensation:  

This role is eligible for the following: performance-based bonus compensation. 

Employment Benefits:  

Comprehensive health benefits with generous employer contributions for medical, dental, and vision, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program. 

Application Deadline: 

The application deadline for this position is January 31, 2026. 

How to Apply:  

Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/ 

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