We are looking for an experienced Customer Success Manager to join our team! The ideal candidate is customer-focused, detail-oriented, and passionate about delivering exceptional service. With strong communication and organizational skills, you will guide customers through their post-sales journey, ensuring they achieve their desired outcomes and receive ongoing value from our solutions.

The Channel Director will focus on partners within the assigned region and develop strategies to grow Critical Start’s Managed Detection and Response (MDR) services through those partnerships. This role is responsible for building and executing a regional partner strategy. You will manage and strengthen relationships with Critical Start’s partners by collaborating cross-functionally with channel teams, field sales, technical sales, sales operations, and marketing. This role is also accountable for overall business execution and performance management with partners...

We are seeking a Senior Learning & Development Specialist to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. As a Sr. L&D Specialist on the People Team, you will serve as an advanced individual contributor who independently designs and delivers high-impact learning programs. In this role, you will lead complex training initiatives and collaborate with senior stakeholders to create inclusive, engaging learning experiences across our Pune office.  

We are searching for a dedicated and proficient Cybersecurity Engineer to join our Managed Security Services team. The perfect candidate should have extensive knowledge of Security Information and Event Management (SIEM) tools, including Microsoft Sentinel, Splunk, and Sumo Logic. They should also be well-versed in Endpoint Detection and Response/Extended Detection and Response (EDR/XDR) integrations like SentinelOne, Defender for Endpoint/Server, CrowdStrike, and Palo Alto Cortex XDR. As a Cybersecurity Engineer, you will have a vital role in providing managed security services to our clients, guaranteeing the smooth operation of their security infrastructure.

We are seeking a Senior Customer Success Manager to join our team! This role is ideal for someone who is passionate about delivering meaningful security outcomes, managing service delivery goals, and creating clear value for customers. If you thrive in a fast-paced environment, bring strong attention to detail, and communicate with clarity and confidence, you’ll excel here. You’ll lead customers through the post-sales journey, proactively identify risks, and drive measurable success at every stage.

As the go-to expert for Microsoft Security, you confidently address customer questions and provide practical solutions. You have deep knowledge of Microsoft security products, can optimize configurations for complex requirements, and balance business needs with security best practices. You act as a trusted advisor, delivering exceptional value through clear guidance, effective project execution, and strategic recommendations that resonate with both technical teams and organizational leaders. You stay ahead of the curve by continuously researching...

We are seeking a detail-oriented and creative Cybersecurity Technical Writer to join our team. In this role, you will develop, write, and manage technical and promotional content focused on cybersecurity, specifically Managed Detection and Response (MDR) and related security solutions. The ideal candidate will combine strong writing skills with technical acumen to translate complex cybersecurity concepts—such as threat detection, SOC operations, AI/ML, and incident response—into clear, compelling materials that educate, engage, and convert both technical and executive audiences.

We’re looking for a creative, curious, and performance-driven Demand Generation Manager who can turn insights into bold ideas—and bold ideas into measurable pipeline. In this role, you will concept, launch, and optimize multi-channel campaigns that stand out, generate demand, and help the sales team start more conversations with the right buyers.   This role is well-suited for an individual...

We are seeking a motivated and ambitious Account Executive to join our Sales team as we continue to expand in the...

The ideal candidate is a detail-oriented problem solver with a strong ability to troubleshoot and diagnose software and platform issues. They possess sharp analytical skills that enable them to quickly identify root causes and implement effective solutions. This individual is an eager learner, enthusiastic about expanding their technical knowledge and skills, staying current with the latest technologies and industry practices, and applying their learning to real-world challenges. As an effective communicator, they can clearly articulate technical concepts and solutions to both technical and non-technical team members, documenting their work meticulously and providing regular progress updates.