We are seeking a Senior Software Engineer to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. As a Senior Software Engineer on the User Experiences Team, you will contribute to the design, development, testing, deployment, maintenance, and enhancement of mobile and browser-based end user experiences (including supporting APIs) used by Critical Start customers and employees. Critical Start Teams take full ownership for delivering high-quality solutions and continually improving team...

We are seeking a Stafff Engineer to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. As a Staff Software Engineer on the Fullstack team, your responsibilities will encompass the design, development, testing, deployment, maintenance, and enhancement of mobile and browser-based end user experiences and creating the supporting APIs for Critical Start customers and employees. In addition to these tasks, you will play a key role in providing technical leadership to the team. Critical Start Teams assume complete ownership of delivering...

The Channel Director, Pacific Northwest will focus on developing partner relationships within a specific region to drive the sales of Critical Start's Managed Detection and Response Services through these partners. The primary responsibility of this role is to create and implement a partner strategy for the region. In this role, you will manage partnerships by building cross-functional teams that include channel partners, field sales, technical sales, sales operations, and marketing. Additionally, you will be accountable for ensuring that partners in the designated...

We are actively seeking a talented Account Executive to join our Sales team as we continue to expand.

We are actively seeking a talented Account Executive to join our Sales team as we continue to expand.

We are seeking a Technical Recruiter to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. As a Technical Recruiter specializing in cybersecurity, you will play a crucial role in building our team of skilled professionals to drive our mission forward. You will be responsible for the full life cycle recruiting process, from candidate sourcing to onboarding, with a primary focus on identifying top talent in the cybersecurity field.   This role requires passion, drive, and an...

We are actively seeking a talented Account Executive to join our Sales team as we continue to expand.

We are seeking an Associate Customer Success Manager to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The ideal candidate has 2+ years of experience in customer-facing roles, is highly customer-focused, detail-oriented, and passionate about delivering exceptional service.   In this role, you will leverage...

We are seeking an Associate Customer Success Manager to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The ideal candidate has 2+ years of experience in customer-facing roles, is highly customer-focused, detail-oriented, and passionate about delivering exceptional service.   In this role, you will leverage...

At Critical Start, the People Team is more than human resources - it’s a team dedicated to constantly improving the way we hire, develop, and support our most valuable asset: our people. Our People team members are strategic problem solvers who work closely with leadership and employees to ensure that Critical Start keeps scaling smoothly and remains a great place to work. Critical Start is seeking a Manager, HR Business Partner reporting to the Chief People Officer. This position will be an individual contributor who will work closely with team members and...

We are looking for an experienced Customer Success Manager to join our team! The ideal candidate is customer-focused, detail-oriented, and passionate about delivering exceptional service. With strong communication and organizational skills, you will guide customers through their post-sales journey, ensuring they achieve their desired outcomes and receive ongoing value from our solutions.

We are seeking a Manager of Technical Support to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The Manager of Technical Support will be responsible for leading and overseeing the technical support team, ensuring high-quality customer service, efficient problem resolution, and maintaining exceptional levels of customer satisfaction. Please note, this role will require working during IST night shifts (5:30pm - 2:30am IST). 

As the Manager of Customer Success, you will lead, support, and develop a team of talented customer success professionals while driving the execution of our overall customer success strategy. In this role, you will collaborate closely with teams across the organization, including sales, marketing, and product, to align our offerings with customer needs and ensure outstanding customer experiences. We are looking for a candidate with experience in team management, a strong ability to mitigate churn risk, and excellent communication and presentation skills. We value individuals who bring diverse...

We are actively seeking a talented Account Executive to join our Sales team as we continue to expand.

We are searching for a dedicated and proficient Cybersecurity Engineer to join our Customer Services team. The perfect candidate should have extensive knowledge of Security Information and Event Management (SIEM) tools, including Microsoft Sentinel, Splunk, and Sumo Logic. They should also be well-versed in Endpoint Detection and Response/Extended Detection and Response (EDR/XDR) integrations like SentinelOne, Defender for Endpoint/Server, CrowdStrike, and Palo Alto Cortex XDR. As a Cybersecurity Engineer, you will have a vital role in providing managed security services to our clients, guaranteeing the smooth operation of their security infrastructure.

The Senior Director of Customer Success will be responsible for leading the development, management, transformation, and performance of the Customer Success organization. This role plays a pivotal part in driving customer success and satisfaction, ensuring retention and renewal goals are met while fostering strong customer relationships within the Critical Start ecosystem. This leadership position requires a strategic mindset and strong problem-solving skills, with a focus on delivering successful customer outcomes and supporting the continued growth of the customer base. The role also involves hiring, training, and managing team...

We are looking for an HR Executive to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. This role will be primarily responsible for sourcing efforts and coordination for the recruitment function. The ideal candidate will be organized, proactive, and detail-oriented with a passion for finding and engaging top talent.   As...

We are seeking a Sr. Customer Success Manager to join our team! The ideal candidate is passionate about delivering security outcomes, managing service delivery objectives, and providing tangible value to customers. With strong attention to detail and exceptional communication skills, you excel at leading customers through the post-sales journey, identifying risks, and driving measurable success.

We are actively seeking a talented Account Executive to join our Sales team as we continue to expand.

We are seeking a Lead Cybersecurity Specialist to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The ideal candidate is someone who is enthusiastic about learning and advancing within our Managed Security Services business, with a focus on information security monitoring and triage. This role does not require travel.   We are looking for someone who possesses strong expertise in security investigations, and can collaborate...