As an Engineering AI Intern at Critical Start, you'll participate in an “AI Hackathon” where you and your fellow interns will collaborate, innovate, and challenge each other to explore potential solutions that can enhance business value and improve customer experiences. Your day-to-day activities for the AI Hackathon will focus on designing and implementing innovative approaches to specific objectives using Python, GenAI, Large Language Models, Retrieval Augmented Generation (RAG), and proprietary as well as public data.   You’ll collaborate with other interns, engineers, SOC Analysts, and customer care professionals as you design and implement AI solutions and present your progress to key stakeholders on a weekly basis. Your contributions will be instrumental in driving AI innovations within our organization, leveraging your expertise in AI and machine learning to help us remain at the forefront of innovation and push the boundaries of what's possible.

We're looking for someone to join us temporarily in a Channel & Field Marketing Manager – West position for a duration of 16-21 weeks, starting in July 2024. This role will play a crucial part in executing our field go-to-market strategy across the western region of the US. We welcome applications from experienced, highly organized, and relationship-driven field marketers who are passionate about contributing to a team of exceptional individuals shaping the cybersecurity landscape through impactful events.   As the Contractor for the Channel & Field Marketing Manager – West role, you will report to our Senior Director of Channel & Field Marketing. Your responsibilities will include strategizing and implementing a series of marketing campaigns and events to drive pipeline growth for our business. You will collaborate closely with internal marketing teams, channel partners, Business Development Representatives (BDRs), and sales teams. Additionally, you will work with counterparts in our partner community to develop and execute programs effectively.   Given our rapid growth trajectory, we are looking for candidates who can bring expertise, enthusiasm, and adaptability to this role. If you are excited about making a meaningful impact in the cybersecurity industry and thrive in a dynamic environment, we encourage you to apply!

As a Sales Support Specialist at Critical Start, you will play a crucial role in supporting our sales team members. Your contributions will be highly valued for your efficiency, attention to detail, and problem-solving skills, ensuring that we meet customer needs effectively through quoting and order acceptance. This is an inclusive and growing team where you will have daily opportunities to shine! Critical Start’s Sales Support team is an integral part of our sales organization, working closely with team members across various departments to support company growth initiatives. As a member of our Sales Operations department, you will collaborate closely with colleagues in roles such as Sales Support & Deal Desk, Business Intelligence, and Core Business Systems Administration. We embrace daily opportunities for learning and solving challenges together as a team.

The Microsoft Security Engineer will play a pivotal role in providing technical leadership and expertise to our diverse range of customers. The ideal candidate will have experience in customer-facing roles, demonstratingproficiency in leading technical discussions and managing projects. As a Microsoft Security Engineer, you will showcase thought leadership, leveraging your deep understanding of Microsoft security solutions to benefit our customers and partners. Your primary responsibility will involve delivering high-quality Microsoft Security Consulting Services projects, fostering a culture of collaboration and knowledge sharing.  In this role, you will take ownership of envisioning, planning, deploying, and optimizing Microsoft cybersecurity solutions, ensuring they align seamlessly with the unique security, technical, and business initiatives of our clients. Your ability to engage clients effectively will be crucial as you present and explain the diverse portfolio of Microsoft security solutions, guiding them through requirements gathering and architecting robust deployment strategies. 

We are seeking a dedicated and skilled Vulnerability Management Engineer to join our Managed Security Services team. The ideal candidate will possess expertise in Vulnerability Management operations using tools such as Qualys, Tenable, Rapid7 InsightVM, and others. Additionally, the candidate will have exposure to SIEM tools and Endpoint Detection and Response/Extended Detection and Response (EDR/XDR) integrations. As a Vulnerability Management Engineer, you will play a crucial role in delivering managed security services to our clients, ensuring our customers stay ahead of emerging security threats and compliance requirements.

The ideal candidate for this role would possess exceptional clarity in both verbal and written communications, enjoying interactions with customers and internal stakeholders to convey complex ideas in a straightforward manner. They should demonstrate the ability to collaborate effectively with a diverse team spanning multiple time zones within an agile development framework, being proactive in implementing processes while remaining flexible to adapt to evolving business opportunities. This candidate should be comfortable navigating ambiguity, actively seeking solutions to questions, and fully supporting organizational goals. Additionally, they should rely on data-driven approaches whenever feasible, utilizing metrics to validate success and inform decision-making processes.

The Sales Operations team at Critical Start plays a crucial role in the company's revenue cycle, collaborating extensively across departments such as Marketing, Product, and Finance to drive growth initiatives. This highly collaborative team encompasses functions including Sales Support & Deal Desk, Business Intelligence, and Core Business Systems Administration, providing daily opportunities to learn and tackle new challenges.  Through cross-functional partnerships, policies, processes, and analysis are designed and managed to support Critical Start's strategies as the company continues to grow and evolve. 

As a Customer Success Executive, you will play a pivotal role in driving the success and satisfaction of our customers. This leadership position requires a skilled problem solver with a strategic mindset, focusing on delivering customer success outcomes and ensuring the continuous growth of our customer base.   This role will oversee Customer Success, Technical Support and Renewals.   This role is based out of our Plano, Texas office and requires a minimum of 3 days in the office.

As a Senior Sales Engineer at Critical Start, you'll be the go-to technical support for our Managed Cyber Risk Reduction (MCRR) solutions during the sales process. Your role involves explaining how our cybersecurity offerings, including Managed Detection & Response (MDR), Risk Assessments, Asset Inventory, and Vulnerability Management, can lower overall cybersecurity risk for potential customers.   Your day-to-day includes giving clear solution overviews, demonstrating our capabilities, and working closely with Account Executives and Channel Partners to create and execute sales plans in your assigned territory: TOLA (Texas, Oklahoma, Louisiana, Arkansas). Your expertise in cybersecurity will help customers understand the benefits of our MCRR solutions and how they can enhance their security. Through demos and presentations, you'll highlight the features of our CORR platform.   Your contribution is key to our sales strategy, aiming for growth and success. Your ability to showcase the value of our solutions will play a vital role in acquiring new customers and expanding our presence in the market.